1. What is the processing time for orders?

All orders are processed within 1-3 business days. You will receive a shipping confirmation with tracking once your order is dispatched.

2. Do you offer international shipping?

We currently only ship internationally to New Zealand! Delivery times vary by location and will be calculated at checkout.

3. Can I return or exchange an item?

Yes, we accept returns within 14 days of purchase for items in original condition. Visit our Return & Exchange Policy for more details.

4. How do I know what size to order?

Please refer to our Size Guide for detailed measurements to help you choose the right fit.

5. What payment methods do you accept?

We accept major credit cards, PayPal, and other secure payment options at checkout.

6. How do I track my order?

Once your order has shipped, you will receive a tracking number via email to monitor its progress.

7. What should I do if I receive a faulty or incorrect item?

If you receive a damaged or incorrect item, please contact us within 7 days, and we’ll arrange for a replacement or refund.

8. How do I contact customer service?

You can reach us via email at customercare@millamade.com.au, and we’ll get back to you within 24-48 hours.